When customers arrive at shopping malls in the morning, they often find the lots already filled with hundreds of cars crowded around the entrances.
Why the customers wonder? The stores aren’t even open yet!
It turns out that many shopping malls allow employees of the many stores and restaurants to park in the choice spots.
How easy would it be for mall operators to create a policy that encourages store employees to tune in to their potential customers’ problem of finding a decent place to park?
